Delivery & Returns
- Delivery Information
- Return via myHermes
- Click & Collect with Collect+
- Payment Details
- Delivery Restrictions
We aim to make it as easy as possible for customer to get hold of us at a time that suits them. Which is why you'll find our contact centre is ready to take your call from 8'o'clock in the morning to 8'o'clock at night Monday to Friday. and Saturday and Sunday 10am to 4pm. If your questions aren't answered in this section please don't hesitate to contact the team on 0161 866 0579 or email email@example.com
|Delivery Options||Delivery Speed||Prices|
|Standard Delivery||Within 3-5 working days||£3.95|
|Express Delivery||Next day when you order by 7pm (Mon - Fri)||£6.95|
|Premium Next Day Delivery*||Order by 7pm for next working day before noon delivery - Monday to Thursday. Order Friday before 7pm and receive any time on Saturday.||£9.95|
This service is just £3.95 per order and you will have your order delivered within 3-5 working days on a fully tracked delivery service. (Please note this is not a signed for service). Upon dispatch you will be sent an e-mail containing your tracking number and the website link and you will be able to view the status of your parcel. We also offer an SMS text service to keep track of your delivery via your mobile please just enter your mobile number in the billing address section at checkout.
Express delivery is only available on UK mainland* orders, it costs £6,95. We can deliver the next day if order is placed Monday to Friday before 7pm. If you order on a Saturday or Sunday and select express service your order will be delivered on the Tuesday of that following week.
* Exception postcodes for next day delivery are as follows we will accept your order however delivery is a 2 day service and off shore is dependant on service in place:
AB 31-35 , AB 36-38, AB 41-54, AB 55-56, BT ALL Postcodes, FK 17-21,G 83, GY 9, HS1-9, IM ALL postcodes , IV ALL postcodes, KA 27, KA 28, KW 0-14, KW 15-17, PA20-78, PH2, PH 15-18, PH 19-29, PH 1—29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE ALL postcodes.
Premium Express is only available on UK mainland* orders, it costs £9.95. We can deliver the next working day by 12 noon if order is placed Monday to Thursday before 7pm. If you order on a Saturday or Sunday and select Premium express service your order will be delivered on the Tuesday of that following week. (Excluding Bank Holidays).
Delivery to an alternative address:If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.
International Delivery:We are currently unable to deliver items to international addresses.
Delivery to Ireland & Channel Islands:Tracked standard delivery is just £8.50 and we aim to deliver within 5 working days.
Delivery problemsIf you have any problem with a delivery or require the tracking information please send us an e-mail at: firstname.lastname@example.org
Alternatively you can call the customer service team who are always happy to help on 0161 866 0579 we are available from 8am-8pm Monday to Friday. Saturday and Sunday 10am to 4pm
Arrange collection from your home or drop the parcel off at a nearby myHermes location.
Easy to Choose
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Arrange for just £3.00 your collection from your home or drop off your parcel at a nearby myHermes location.
Track your returnTrack your item here
When will I be refunded?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.
Extended Christmas returns policy
Our extended Christmas returns policy is valid from 10th November 2017. This means that you can now return online purchases up until 13th January 2018.
At Regatta Outlet we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 14 days. We will refund you in full. We process returns as soon as they arrive, however during extremely busy periods please allow 14 days for your return to be processed.
Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
To Return Items:
A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to:
- Regatta Ltd,
- Pioneer Point,
- Poole Hall Road,
- Ellesmere Port,
- CH66 1ST
Please note, when sending a return, the parcel and postage cost are your responsibility. Therefore we recommend that you request a proof of posting certificate available from your local Post Office free of charge.
Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta Outlet will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteed when agreed with our Customer Services in advance. If your item is faulty please call the Customer Service team on 0161 866 0579, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
Will I get back the original postage and packing charges that I paid if I cancel my order?
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.regatta.com/cancellation-form
If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).
We accept: Visa, or MasterCard. We are sorry that we are unable to accept American Express card payments. For payments by debit or credit cards we only debit your card once your order has been despatched.If you are using Paypal as a payment method, payment is taken upon order, if for any reason we are unable to despatch your goods we will refund you direct to your Paypal Account and advise via email that this has been processed.
We try our level best to send orders out in one delivery, if your order is sent in two deliveries, don't worry you will not be charged for the additional delivery. However, your card statement may show you order value split into separate charges corresponding to each despatch. NB. Promotional codes cannot be used on the website during sale times.
We unfortunately are not able to accept e cheque payments in paypal, if they are submitted we will cancel the order and email via paypal to confirm not accepted.
When you place an order, we will inform you which delivery services are available. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some off-shore islands and remote areas of Great Britain may not be covered by some or all of these services and we may not be able to arrange delivery of some items to such addresses. If you have any queries please contact Customer Service on 0161 866 0579. All items are subject to stock availability. If we cannot supply goods within our specified time-scale we will continue to deliver and inform you of any delay. In requesting delivery of a product, you will be agreeing that the delivery company has the right to go onto the property and, if no one is available to receive delivery, to leave the goods in any unlocked location at the delivery address. They will endeavour to ensure that any such location is dry and out of general sight. Please note that we do not deliver to BFPO and PO Box addresses.
A Fuss-free Way to Receive Your Order
Not going to be home? From newsagents to petrol stations and - even train stations, Collect+ has over 5,000 safe and secure delivery locations for your parcels. To find your nearest one, simply visit www.collectplus.co.uk and enter your postcode. Most Collect+ locations are open late seven days a week so you can pick up your delivery at a time and place that suits you.
Easy to Choose
- 1. At checkout select Collect+ as your delivery option and choose your nearest shop or pick-up location.
- 2. When your parcel arrives at your chosen Collect+ location, you'll receive an email or text to say that it's ready for collection. Your message will contain a barcode, please bring this code along with some ID to collect your parcel.
- 3. Collect your parcel when it's convenient to. You'll receive reminder messages but if you don't collect it after 10 days, it will be returned to Regatta
How much will a Collect+ delivery cost?
Collect+ costs £3.95 on all orders.
How long will it take for my parcel to arrive?
A Collect+ delivery will arrive in your chosen store in 2 working day. So if you place your order Monday to Friday before 3.30pm it will be delivered 2 days later to the store of your choice. Note that if ordered Saturday or Sunday it will not be delivered till the following Wednesday. You will receive confirmation from collect+ via email and or SMS once your parcel is available for collection. This will include your unique collection code. So it is important at checkout to enter a valid telephone number or email address.
Can you advise a time that it will arrive?
Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available to collect.
Are there any locations you cannot deliver to a collect+ store?
Please find detailed below the areas that currently collect + is unable to deliver to Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.collectplus.co.uk and enter your postcode.